Vibrant Living Co respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and safe guard your information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs)

Information We Collect
We collect personal information that helps us provide our services safely effectively, including:
- Your name, contact details and date of birth
- Health or wellbeing information you choose to share during sessions or on intake forms
- Payment and booking details
- Feedback, testimonials or communication preferences
We only collect information directly from you, or with your consent

How We Use Your Information
Your information is used to:
- Provide wellness sessions, consultations and follow up care
- Manage bookings, payments and client records
- Communicate with you about appointments or updates
- Improve our services and client experience
- Comply with legal or professional requirements
We will never sell or rent your personal data

Storage and Security
All personal information is stored securely, either electronically (password protected devices and systems) or in locked physical files
We take reasonable steps to protect your information from misuse, loss or unauthorised access.

Disclosure of Information
Your information is kept confidential and will not be shared without your consent, exceot:
- When required by law (e.g. legal or safety reasons)
- When necessary to protect your wellbeing or that of others
- With third parties who assist in business operations (e.g. accountant, booking or payment software), who are bound by privacy obligations

Access and Corrections
You have the right to request access to the personal information we hold about you or to ask for corrections if it’s inaccurate. Please email info.vibrantlivingco@gmail.com and we’ll respond within a reasonable timeframe

Retention and Disposal
Client records are retained for as long as required by law and professional standards.
With no longer needed, information is securely deleted or destroyed.

Questions or Concerns
If you have any questions about this policy or how your information is handled, please contact:
Vibrant Living Co
info.vibrantlivingco@gmail.com
vibrantlivingco.com.au
If you believe your privacy has been breached, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au